PLEASE CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS SITE
HQ MANAGEMENT, SMPC, a Greek Single Member Private Company, established and incorporated under the laws of Greece, with registered offices in Athens, headquartered at 28 Geraniou str., 10552, registered with the greek General Commercial Registry (GEMI) under number 162446601000, with greek Tax Registration Number 801738590 (hereinafter “Company,” “we” or “us”), operates the website and the application provided to you (hereinafter the “User”) located at www.thebluestories.com (hereinafter the “Website”) for your use and for download through the website and / or through your mobile device or other communication device (hereinafter – the “Application”).
BY USING THE WEBSITE/ AND OR APPLICATION, YOU ACCEPT THE POLICY AND AGREE TO BE BOUND BY IT. YOUR REMEDY FOR DISSATISFACTION WITH THE WEBSITE/ AND OR APPLICATION OR ITS CONTENTS IS TO CEASE USING THE WEBSITE.
WEBSITE/AND OR APPLICATION CONTENT AND ACCESS
While we take all reasonable care in preparing, maintaining, and updating the information on this website/ and or application, we do not represent or warrant (either express or implied) the accuracy, reliability or completeness of any of the website/ and or application content. You acknowledge and accept that the website/ and or application content may include errors. The website/ and or application content is subject to change at our sole discretion without notice to you and may not be up to date or accurate at the time you access it.
It is your responsibility to enquire with us directly to ensure the adequacy, accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law, we disclaim all liability (including special, indirect, or consequential loss) for loss directly or indirectly arising from your use of, or reliance on, the website or the website/ and or application content.
We provide no guarantee that access to the website/ and or application will be available or that the website is free from viruses or anything else which may damage any computer which accesses the website or any data on such a computer. We may from time to time restrict access to any part or whole of the website/ and or application and its discretion.
By using this website/ and or application, you agree to do so at your sole risk.
INTELLECTUAL PROPERTY RIGHTS
(a) The Website/and or Application and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) are owned by the Company, its licensors or other providers of such material, and are protected by Greek and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. No right, title, or interest in or to the Website/and or Application or any content on the Website/and or Application is transferred to you, and all rights not expressly granted, are reserved by the Company. This Policy permits you to use the Website/and or Application for your noncommercial use only.
(b) You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Website/and or Application.
(c) You may not:
(i) use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text
or (ii) delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website/and or Application
or (iii) access or use for any commercial purposes any part of the Website or any services or materials available through the Website/and or Application.
(d) The Company name, the Company logo, and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You may not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Website/and or Application are the trademarks of their respective owners.
“AS IS” AND “AS AVAILABLE” DISCLAIMER
The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its ownbehalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly is claims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage ortrade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects canor will be corrected.Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon (ii) that the Service will be uninterrupted or error-free (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components. Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, in no event shall the company, its managers, members, licensors, employees, agents, officers or directors be liable to you or any third-party for any special, punitive, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, loss of data, or loss of profits, whether or not we have been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of the Website/and or Application or of any website referenced or linked to from our Website/and or Application. You will be responsible for all claims and damages resulting from the misuse of the Website/and or Application by you.
CANCELLATION/ REFUND POLICY
All cancellation fees held by www.thebluestories.com are only intended to cover our direct cost of amending and/or canceling your reservation/ booking. By accessing, browsing, using and/or completing a reservation through our Website/ and or Application you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and www.thebluestories.com shall come into existence until www.thebluestories.com receives full payment and issues a confirmation invoice. The customer making the reservation/ booking accepts these conditions for himself and on behalf of all the members he may have book also and is responsible for payment due in entirety.
All communications relating to these terms and conditions (in particular any requests to cancel or amend your arrangements) must be from the lead customer of each reservation/ booking and processed through the portal where customer can manage their reservations/ bookings. If the customer portal is inaccessible, all cancellations must be delivered in writing via the customer contact form or via the phone contact or email contact provided below. Once delivered the amendment and/or cancellation needs to be confirmed by www.thebluestories.com before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon reservation/ booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For activities purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request.
CANCELLATION FEES, CHARGES & REFUNDS
As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:
From the customer:
More than 24 hours’ notice – Full refund*
Less than 24 hours’ notice – 50% refund*
1 hour before notice – No refund*
From the operator:
Poor weather or unforeseen circumstances – Full refund or right to reschedule
For all reservations/ bookings operated by the Website/ and or Application, a more of 24 hours’ notice of cancellation or amendment prior to your scheduled is required for a full refund. If a cancellation is made with less than 24 hours’ notice, 50% refund is given. If a cancellation is made one hour before the reservation/ booking, no refund is given. If the reserved/ booked activity is cancelled due to poor weather or unforeseen circumstances from the operator, your reservation/ booking will be cancelled and you will be refunded or if you wish you can reschedule.
If you cancel a reservation/ booking or don’t show up, any cancellation/no-show fee or refund will depend on the Service Provider
If you think you won’t arrive on time, contact your service provider and tell them when they can expect you, so they don’t cancel your reservation/ booking. If you’re late, we are not liable for the consequences (e.g. the cancellation of your reservation/ booking or any fees the service provider may charge.)
COLLECTION OF PERSONAL DATA
Our Website and the Application collects personal data about our guests and visitors, so that we can provide an experience that is responsive to our guests’ and visitors’ needs. We endeavor to collect your personal data only with your knowledge and with your permission, if necessary. “Personal Data” are data that identify you as an individual or relate to an identifiable individual. Throughout your experience with us, we collect Personal Data in accordance with law, such as:
- Identity Data, e.g. name, surname, passport, visa or other government-issued identification data, tax number, membership or loyalty program data
- Demographic Data: place and date of birth, gender, nationality, language preference
- Contact Data, e.g. home or work postal address, work and personal e-mail address, telephone (Home/ Work/mobile) and fax numbers
- Family Data: data about family members and companions, such as names and ages of children
- Financial and Travel Data: Credit and debit card number or other payment data,
Financial information in limited circumstances, Travel itinerary, tour group or activity data
- Social Media Data: social media account ID, profile photo and other data publicly available, or data made available by linking your social media
- Lifestyle Data: Guest preferences and personalized data, such as prior guest stays or interactions, goods and services purchased, your interests, activities, hobbies, food and beverage choices, services and amenities of which you advise us or which we learn about during your visit
- Health Data, e.g. as required for participation in certain activities, use of services and special service and amenity requests
HOW WE COLLECT PERSONAL DATA
- Online Services/Website: We collect Personal Data when you communicate with us through our website, or otherwise connect with us or post to social media pages or sign up for a newsletter or participate in a survey, contest or promotional offer.
- Through our Application: We collect personal data that you may provide by downloading and registering to our Application. Registration with us is optional. However, if you don’t register with us you may not be able to use some of the features offered by the Application. When you register with us and use the Application, you generally provide: (a) your name, last name, email address, user name, password and other registration information; (b) transaction-related information, such as for when you make reservations; (c) information you provide us when you contact us for help; In addition, the Application may collect certain information automatically, including, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
PURPOSE FOR COLLECTION PROCESSING, AND DISCLOSURE
We ask for your personal data only to the extent that we need it or intend to use it for the following purposes:
– providing the services you request, based on our contractual relationship and our legal obligations. We use Personal Data to provide services you request, including:
a. To facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to assist you with meetings and events and to provide you with other information about the area and the property at which you are scheduled to visit
b. To complete your reservation and stay, for example, to process your payment, ensure that your room is available and provide you with related customer service
- marketing and communication purposes in relation to our products and services, our strategic marketing partners, and other trusted third parties based on your consent. In this case you may receive tailor made offers & benefits, invitations to events, newsletters and optional participation in surveys, based on your preferences and your interests. In any case, you are entitled to withdraw any time your consent or/and to object to such processing of your personal data, without any negative consequence for you.
TRANSFER OF DATA
In most cases, the information you provide us is added to a local or global database.
In the course of processing your information, it may be necessary to transfer your personal data to our affiliates within the system and/or third-party service providers located in Greece and throughout the world for the purposes outlined within this Privacy Statement. In general, we dont sell, rent, or give physical possession of your personal data to unaffiliated third parties outside t system. Situation in which we may disclose your information to others may include:
- when we have your prior consent
- when sharing or disclosing your information is required, in order to offer you products or services (e.g. reservations)
- when third parties or service providers acting on behalf of us, require such information, subject to your prior consent
- when necessary in order to comply with contractual obligations
- when we must comply with legal or regulatory requirements or obligations, in accordance with applicable law or court order
- In case of emergency such as to safeguard the life, health, or property of an individual. In all the above cases, we shall endeavor to limit the scope of personal information that is being disclosed to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal requirements, we require third parties to protect your personal data and abide by applicable privacy laws and regulations.
As part of our commitment to keep you informed, and upon obtaining your consent, we may mail, email, telephone, text (SMS or MMS) or contact you by any other means to notify you of new products and services, or upcoming special offers, events, or other relevant information that may be of interest to you. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting directly to our contact info. We would like to keep all of our customers and visitors informed and equally able to take advantage of the benefits offered. In case of special categories of personal data – sensitive personal data, as afore-described, we make sure to obtain in advance explicit consent (opt in) before any processing of them.
DATA SECURITY – YOUR ACCOUNT AND PASSWORD
In case you consider your personal data affected in any way, you may contact the Greek national Data Protection Authority, as follows:
Postal Address: 1-3 Kifissias Avenue, PC 115 23,
Athens Call Center: +30 210 6475600 Fax: +30 210 6475628
E-mail: [email protected]
We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement where appropriate. If you believe any materials accessible on or from the Website/and or Application infringe your copyright, you may request removal of those materials (or access thereto) from the Website/and or Application by submitting written notification to our Copyright Agent (designated below). In accordance with the law must include substantially the following:
i. Your physical or electronic signature.
ii. Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Website/and or Application, a representative list of such works.
iii. Identification of the material you believe to be infringing, in a sufficiently precise manner to allow us to locate that material.
iv. Adequate information by which we can contact you (including your name, postal address, telephone number and, if available, e-mail address).
v. A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent or the law.
MONITORING/ TERMINATION OF ACCESS
We have the right to:
(a) monitor your use of the Website/and or Application,
(b) take appropriate legal action,
including without limitation, referral to law enforcement, for any illegal or unauthorized use of
the Website/and or Application, and
(c) terminate or suspend your access to all or part of the Website/and or Application.
We reserve the right, in our sole discretion, to change the terms of this policy at any time. any changes are effective immediately upon posting to the Website/and or Application. Your continued use of the Website/and or Application constitutes your agreement to all such terms and conditions.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
THIRD PARTY LINKS AND RESOURCES IN OUR SITE
This Website/and or Application may contain links to other websites operated, controlled, or produced by third parties. Unless, otherwise indicated, we do not control, endorse, sponsor or approve any such third-party websites or their content, nor do we provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.
COOKIES – ON-LINE TECHNOLOGIES
The information contained in the cookies relates, among other things, to the pages you have visited, the sites that led you to the sites you browse, the length of time you have browsed the sites, sections that are of particular interest to you and more. If you do not want cookies to be present, you can disable them by changing the settings in your browser (you can use the browser help file for this purpose). In addition, you can delete the cookies on your computer at any time. Please note that it is suggested that you do so only if you are convinced that you do not want the ads on the site to suit your preferences. To update you, disabling cookies may prevent you from using some of the services and features on the site, or on other websites.
Some of the ads you see while visiting the site may come from third-party servers that run the site’s ad serving system, including through companies such as Google, Taboola, out brand and others. Your ad management requires these companies to require placing cookies on your computer using network equations. Web Equations are tiny, graphically identifiable graphical files embedded in web pages that help gather information about viewing and using the Site, as well as audience data (such as age, gender, and interests) generated from Google-based advertising or other advertisers using dedicated code.
In addition to the above, the operator of the app reserves the right to disclose any personal information about you or about your use of the site including non-personal information and the content of the use without your permission, if this action is essential to:
- Comply with legal requirements or comply with orders issued in a legal proceeding or by a competent authority under any law.
- In any case where the provision of information will be necessary in order to prevent serious damage to your body or property, or to a third party.
- In the event that the application operator believes in good faith that the action is essential for compliance with the requirements of the law and to protect its rights, in the event of a claim or claim against it and in the event that legal proceedings are conducted between you and the application operator.
By using the Website/and or Application, you agree that the laws of Greece, without regard to principles of conflict of laws, will govern our relationship and any dispute of any sort that may arise.
To contact us, please email [email protected].
Thank you for visiting our Website and Application.